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Business Profile

Lighting Equipment

Crecer Lighting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2021 I purchased an LED light (model PanthrX) from the company Crecer Lightning via an online purchase for $660.00 USD. After ~**** hours of usage, the product has stopped working properly as several of the LEDs have gone out. The product is within warranty (3 year warranty period) and has an estimated lifespan of 50,000100,000 hours.For the past three weeks I have been attempting to contact Crecer via phone call, voicemail, email, and through their contact form on their website. I have yet to receive any response to any of my messages. This had made it impossible to even receive customer service let alone initiate a warranty claim on my defective product.

    Customer Answer

    Date: 09/22/2023

    *************************************************

    This webpage describes the warranty policy showing that all products manufactured by Crecer are under warranty for three years after the date of shipping.

    The attached picture shows that I received a shipping confirmation email for the product in July 2021, less than three years ago.

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase PanthrXII lighting from Crecer Lighting on 03/8/21 through Pay Pal ID #*****************
    Invoice #***************** at a cost of $749.99. On 07/2022 light started smoking, product suppose to have a 3 yr. warranty. I have called on 4 occasions with no progress, I finally got thru and spoke to a representative left my name and phone# person stated he would give info to supervisor due to he did not know what to do....no response. I have emailed and tried to contact the business on numerous occasions with no response. I need assistance in repairing or replacing defective product, or warn buyers of non existence warranty on their products.

    Business Response

    Date: 11/02/2022

    Hi ******,

    We received a letter of complain from BBB on behalf od our customer ****** *******. He tried to reach us for the warranty and we send them parts for the replacement as due to covid we don't have those parts in stock and that is the reason we can able to ship them parts in delayed. We explained the customer the situation at that time as well. But if customer is not happy, we are happy to assist and give him brand new replacement light. We can able to ship as soon as possible as we have in stock. We need a confirmation if customer is happy for replacement and we can resolve the customer complain. We are happy to assist our customer and make them happy!!!

    Regards,
    ***** *******
    Customer Service Rep

    Customer Answer

    Date: 11/02/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Note Crecer Lighting has never contacted me.
    I will accept replacement light.
    Thank you.

Crecer Lighting is NOT a BBB Accredited Business.

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