Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Time and again, Roofing and More people acted as though they had the right to demand things from me that I had not agreed to, and that they had no right to insist on. For example, they tried to demand more money than what we'd agreed to again and again money that they didn't have any right to. They repeatedly tried to insist that I sign documents that I had never agreed to sign as if they had every right to expect this. These documents had I signed them would have benefited Roofing and More, at my expense. Work done by Roofing and More that was negligent needed to be fixed. Furthermore, they repeatedly resisted making me whole after damaging my house. Repairmen they sent to fix the damages that Roofing and More had caused left terrible messes in my house, requiring me to expend huge amounts of time cleaning them up and did painting that was so bad, much of it was in need of redoing, at my expense. They installed roof over damaged wood that needed to be replaced, first, without even mentioning it to me.

  

  Business Response

  Date: 07/26/2024

  Please see attached below the agreement which lists the scope of work performed. As you can see, stucco was not a part of the scope of work we performed. 
  The photos that were shared by the homeowner regarding the ceiling were also addressed immediately. We repaired the ceiling immediately. Once the repair was completed, the Homeowner demanded we do the entire interior ceiling, outside of what was caused by us, threatening to withhold payment. 
  
  This homeowner has reached a point of excessive communication, calling our office up to three or more times daily. We have addressed his concerns multiple times already. Additionally, he has obtained my personal phone number and calls me one to three times daily. Due to these persistent and excessive calls, we have ceased communication with him as it has raised some concerns.
  We would prefer to avoid direct contact with this homeowner.
  
  Thank you,
  
  *******************************

  Customer Answer

  Date: 08/05/2024

   I am rejecting this response because:
  ******************************* alleged that "Once the repair was completed, the Homeowner demanded we [repair] the entire interior ceiling, outside of what was caused by [them], threatening to withhold payment." This a bald-faced lie. It doesn't even make sense. Why would I want them to repair what's not damaged?

  They installed my roof over damaged wood that needed to be replaced first, without even mentioning it to me again and again. They have been refusing to honor the warranty they sold me. When I have tried to get them to, they began ghosting me -- something they admit to in their response. They ghost me and then use my attempts to politely contact them as an excuse for ghosting me.

  I have *******'s phone number because they gave it to me, for use in contacting her.

  In one case, Roofing and More broke wood and installed roof right on top of it -- without even mentioning it to me.

  This, and the majority of my complaint, remains unresolved.