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Business Profile

Exercise Programs

Non Stop Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 5th, 2022 I entered into the monthly discounted membership contract for 12 months with Nonstop Fitness in ***********. I moved out of town (to Roseville) on June 30th, 2023. I called Nonstop Fitness on July 7th 2023 to cancel the membership and there was an automated message that said there was a 30-day written notice policy for cancellation (contrary to the wording in the contract which states 15-day notice) so I emailed the address provided in the automated message requesting to cancel on that same date, July 7th, 2023. In the contract that I have access to, it states that after the initial membership period expires, it renews on a month-to-month basis, not a 12 month contract. However, when they responded to my cancellation request, I was told that there would also be a $200 cancellation fee since I had auto renewed into another 12-month contract and ending that earlier would be cause for a cancellation fee. I was unaware that I would be auto renewed into another ***************************************************************************** of an auto-renewal within **** days before auto-renewal, which they did not. In fact, it says that I auto-renewed on June 21st, 2023, before my 12 months had expired. It was also my understanding that they had to receive affirmative consent from me prior to charging my debit card for an auto-renewal, as well, which was not done. In addition, she sent me a copy of a contract that she has on file for me that she is claiming I signed, but it is not the same one that is shown on my membership page. I have not received any communications from Nonstop fitness since July 2022, regarding any changes in the contract. She has agreed to honor the $50 cancellation fee that my version stated, but it is not right the lack of transparency in any changes to the contract. I have attached the copy of the contract that I have and a copy of the contract that Nonstop Fitness claims to have on file for me.

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