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Business Profile

Ranches

R-Ranch in the Sequoias

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I need to request the cancellation of my timeshare contract, and request the immediate resolution of the recent lien issues associated with my property. Im no longer able to maintain the financial obligations associated with the timeshare and despite my efforts to settle this matter with Ranch in Sequoias, there hasnt been a resolution. The first time around, I was told I had a payment due of $7,000 to have a lien removed. I was told once I paid the lien off, I would receive a Quit Claim Deed Back contract to be able to remove myself as the owner of the timeshare, but I never received the Quit Claim contract. Now, Ive recently become aware of a lien placed on my property in the amount of $21,000 by Ranch in Sequoias. This has caused undue stress and financial burden on me as I dont know where these liens are coming from, and the last time I paid a lien, I was still stuck with this membership. Id like to kindly request that they provide me with the Quit Claim confirming the cancellation of my timeshare contract, as they had previously promised. Thank you for your attention to this matter. I look forward to receiving your reply.

    Business Response

    Date: 08/21/2024

    Hello ********,

    Please contact R Ranch in the Sequoias as they can get you in touch with the proper department for your issue at ************

R-Ranch in the Sequoias is NOT a BBB Accredited Business.

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