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Business Profile

Towing Company

J & D Joshua's Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for J & D Joshua's Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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J & D Joshua's Towing has 3 locations, listed below.

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    • J & D Joshua's Towing

      1209 Milham Ave Kettleman City, CA 93239

    • J & D Joshua's Towing

      1175 W Elm Ave Coalinga, CA 93210-2505

    • J & D Joshua's Towing

      PO Box 146 Kettleman City, CA 93239-0146

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday night August 6th 2022 my car was towed.
      On Sunday morning August 7th 2022 I paid $513 to get my car out of the tow yard which was only there for a few hours. (I have receipts showing date & amount) they charged me extra to get it out because it was a Sunday which I paid for & got the car & went on my way. As of TODAY January 17th 2023 I received a letter in the mail from the DMV stating the tow company is going to do a lein sale on my vehicle. On the letter it states that there is over $300 in fee still owed which is FALSE. My car was not there an extended period of time let alone a few hours, this is causing unnecessary distress & I am having to take time out of my day to correct this at the DMV

      Business Response

      Date: 02/01/2023

      Good afternoon, we do not conduct liens until the vehicle has been our possession for 24 hours. So unless she received the notice of storage through Chp. I have pulled up invoice on our quick books she was charged one day of storage and she was charged an after hours fee which is able to be charged per our tow service agreement with California Highway Patrol. The reason for this is the office is closed and we have to send a driver down to the storage yard to release the vehicle and do the paperwork. This is not charged from 8-5 Monday through Friday. Here is a copy of what I have in our quickbooks regarding this call. I can also pull invoice if needed. 

      Thank you 
      ****** *********

      Customer Answer

      Date: 02/01/2023

       I am rejecting this response because:


      I am not debating the fees or charges which I paid in full for the day of the incident ($513), I am debating the lein posted on my vehicle for which I understand to be false, in the document I submitted with my complaint it clearly shows that the tow company stated the vehicle was stored for more than 24 hours (storage daily rate is $65 & it shows a balance due of $325) how is $325 due when the can was not stored no longer than 24 hours?  thus in turn I am requesting a full refund since business/paperwork was not conducted properly obviously. 

    J & D Joshua's Towing is NOT a BBB Accredited Business.

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