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Business Profile

Towing Company

Montoya's Service & Tow LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and the business owner agreed on a prize. He wrote out a invoice and now out of nowhere hes trying to charge me for more parts and more things and adding on more stuff when we already agreed on a set price.

    Business Response

    Date: 02/17/2025

    Nothing was added at this point at the bottom of the invoice shown by the customer it is stating that he is making a $2000 payment towards the balance due. The car came in not running and was given the approval by the warranty company that the customer has to do a tare down on the motor and found the motor was no good and needed a new one. A inspector from the company came out to verify and confirmed that the motor was bad and approval was given for the work but the company only covered so much of the work the customer agreeded to pay the difference we agreed on a payment plan. While doing the agreed work on the car there were other issues that came up that had nothing to do with the work that I was already doing. The customer was contacted for approval on the new work and gave a me a verbal approval do the work. I do have do have a paper trail that can be provided just not on hand.

Montoya's Service & Tow LLC is NOT a BBB Accredited Business.

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