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Business Profile

Background Checks

Truth Now LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sealed Records (Truth Now LLC) deceptively entered me into a monthly subscription for $39.94 a month. I contacted customer service and was successful in cancelling this alleged subscription, but was unable to receive a refund. The representative and email following my cancellation both stated that the service notified me of entering into a contract after paying $1.00 to try the service- which is untrue. I received no such notification. None of my email inboxes have any records of notifications from Sealed Records until my cancellation, including my Spam. In fact, I had no knowledge of any billing from this company until my bank notified me of a questionable charge. It is unfortunate that this business practices in such a poor and deceptive manner. The customer service representative was also largely unhelpful, rude, and accusatory on our phone call.

    Business Response

    Date: 07/01/2024

    Dear ****,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 05/13/2024. You paid $1 to try our service for 7 days. You also agreed to automatically enroll in a standard monthly membership for $39.94, unless you canceled before your trial expired on 05/20/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    After logging in to our site from your mobile device at IP address:
    50.24.29.70, you performed 2 searches . Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.94 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had checked my bank account late last night and found a transaction of $40 taken from peoplesearchusa, which I never gave my information to and someone I assume had bought under my name. I went straight away to the website, called up some people and got it cancelled but I still paid for something I did not sign up for. I also researched this website and it said when signed up I was given a confirmation email of such that I did not get to then and there cancel my account someone used. Essentially someone used my information for fraud and I want my money back.

    Business Response

    Date: 04/17/2024

    Dear Liberty,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 03/13/2024 under the email address **************************** You paid $1 to try our service for 7 days. You agreed to automatically enroll in a standard monthly membership for $39.94, unless you canceled before your trial expired on 03/20/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    You activated your membership from your phone at IP address 47.188.192.46 on 03/13/2024. Hopefully, this jogs your memory. You should be able to confirm this through your phone history.

    We have cancelled your account on your behalf and we have processed a full refund of $39.94. You will no longer be charged. Please allow 3 - 5 business days for your bank to process this refund. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.


  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 13, 2023 $39.94 A membership to ***************.org I do not want this membership so I requested a refund through email the same day the transaction took place. They cancelled my membership but are saying they can't refund me my money back unless I mail a letter to a shipping center in **********. But when you call the number to Truth Now LLC, which is ***************.org's finance department, the number that is on this site the call is transferred to check Order ID#: ************************

    Business Response

    Date: 07/03/2023

    This complaint is a duplicate of a response that was was sent and refunded on 6/14/2023. Here is a copy of the response:

    "Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 06/06/2023. You paid $1 to try our service for 7 days. You also agreed to automatically enroll in a standard monthly membership for $39.94, unless you canceled before your trial expired on 06/13/2023. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. Your membership was NOT canceled until after you started your membership. You were charged a standard monthly membership fee of $39.94 as you had agreed to at the time of registration. Your account is now cancelled, and will no longer be charged. We also provided instructions for receiving a full refund. A refund for $39.97 was credited to your account on 06/14/2023. Your bank may take 4-5 business days to process your credit. Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST. Thank you for your patience."

  • Initial Complaint

    Date:10/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/21/22 *********** inmatesearcher.com a.k.a truth now llc in gelendale cal well they took ***** off my card with out my say so an when I asked to cancelled the transaction an get my money back they sent me a email that u can't repley back to get my founds back this is wrong plz help

    Business Response

    Date: 12/15/2022

    Dear ******,

    Thank you for taking the time to contact us at ***************. I'm sorry to hear about the confusion.

    Our records show that you registered on our website on 10/10/2022. You paid $1 to try our service for 7 days. You also agreed to automatically enroll in a standard monthly membership for $39.94, unless you canceled before your trial expired on 10/17/2022. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Your membership was NOT canceled until 10/21/2022 when you called our customer support. You were charged a standard monthly membership fee of $39.94 as you had agreed to at the time of registration. Your account is now cancelled, and will no longer be charged.

    A refund for $39.94 has been credited to your account. Your bank may take 4-5 business days to credit your account. Please contact your bank to confirm that the full amount has been refunded.

    Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST. Thank you for your patience.

Truth Now LLC is NOT a BBB Accredited Business.

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