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Business Profile

Website Maintenance

Logo Vibrant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Website Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transactions were made according to *************** during early 2021. I, ****************** personally made multiple payments to ***** a Project Manager at Logo Vibrant. According to the business (Logo Vibrant), I made a total of $3,400.00. I requested a full refund for this website because initially I asked for a basic website then later got quoted a total of $11,000.00 according to the business. This website was initially completed wrong, I still gave the business a chance to fix the entire website full of dummy text and duplicate pictures. Later, the website was re-pitched back to me the exact same way still dummy text and non functional. After spending that amount of money, the website was supposed to be completed according to the project manager by Christmas 2021 and it was not. I requested a refund during that time and was told I could not receive one. Later, I went to the bank to file a dispute. I paid for a service that I never received since the very first day and still tried trusting this company. I only received excused and their company staff continuously beg for more money each time we spoke. The business never resolved this problem, instead they hang the phone up and send text messages telling me that I'm going to need to settle. I'm not interested in settling, this website was already supposed to be making my business money by now and it has not. This is a website that allows the customer to place an order online, the company can see the order and Independent Contractors are able to accept and deliver the order after seeing what the customer wants. This website was never completed, not even a one page. I do not want the service, I want a full refund.

    Business Response

    Date: 12/06/2022

    Consumer Response /* (-5, 9, 2022/11/15) */
    From: **********************************************
    Date: Monday, November 7, 2022 at 3:18 PM
    To: ******************
    Subject: Complaint



    In addition to my online complaint submitted on Monday, November 7, 2022



    Name of company: Logo Vibrant

    Phone Number (s): ************* (doesn't answer any of my phone calls)

    Assigned (Not picked)Project Manager Name:********************



    ********************* secret number The most recent # that called me on Monday, November 7, 2022 that contacted me randomly and hung up on me once I told him I was at the bank with my banker



    According to Logo Vibrant no ****** is accepted for method of payment



    Address of company (Possibly the wrong address,******* for yourself)

    ***************************************

    This address is of a building labeled ******, their number is *************






    Consumer Response /* (-5, 10, 2022/11/15) */
    **Document Attached**

    Invoice: #*******
    Date: Nov 19, 2021

    Dear ******************,
    Thank you for choosing Logo Vibrant.

    Payment Method
    ***********************
    Transaction Id
    ***************************
    Description Amount
    Website Upgrade $1,500.00
    -- --
    Service Fees $1.60
    Processing Fees $1.40
    Total $1,500.00

    Have a question or need help?
    Email: *********************
    Phone: **************


    Consumer Response /* (-5, 11, 2022/11/15) */
    On Fri, Oct 8, 2021, 12:56 PM Billing - Logo Vibrant *********************** wrote:
    Invoice: #*******
    Date: Oct 08, 2021

    Dear *******************
    Thank you for choosing Logo Vibrant.

    Payment Method
    ****************
    Transaction Id
    ***************************
    Description Amount
    Website $1,300.00
    -- --
    Service Fees $1.20
    Processing Fees $1.80
    Total $1,300.00

    Have a question or need help?
    Email: *********************
    Phone:***************


    Consumer Response /* (-5, 12, 2022/11/16) */
    Proof of payment

    The bottom paper has a date show of: October 12, 2021 and the top paper with the balance of $1,497.00 from Logo Vibrant has a date showing November 22, 2021

    Please atheproofof payment to the records, requesting a full refund from Logo Vibrant for not completing the website in a timely manner, no sales were made and this entire time nothing was funtional.


    Consumer Response /* (-5, 13, 2022/11/16) */
    **Document attached**

Logo Vibrant is NOT a BBB Accredited Business.

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