Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member here for quite some time. The service is horrendous. I have had SEVERAL terrible interactions with a specific employee who is rude to customers and does not listen to the customer. They mistreat customers continuously.

  Business Response

  Date: 06/19/2024

  HI, 
  There has been 1 attempt to reach us regarding this concern. That email was received on 6/18/24. On that email you are making false allegations stating you have tried reaching us several times and we have failed to reach out to you. Our employees hand out a brochure with our email for any form of contact from customers. Can you provide which form of contact was used to reach us?  I had an opportunity to review the incident on 6/18/24 and you are making false accusations. The employee whom you claim stopped what he was doing to purposely come and spray your vehicle was simply doing his job. He was in the lot prior and when you arrived to polish he was already there assisting to help speed up wait time. I observed the interaction on camera and he sprayed your entire vehicle accordingly. You also stated he came out to confront you 3 different times and that is not what I saw on my cameras. What I was able to confirm is that you asked a different employee for assistance and he stated you wanted to speak with a manager; management was not on site at the moment. He proceeded to let the employee whom you are referring to to go assist you with any concerns. I don't see him approaching you otherwise like you claimed on 3 different occasions. You are also saying we mistreat our customers, but you fail to state on here the profanity and harassment that was used on your end. We have addressed the issue with the employee. Going forward, please be courteous to our staff. We value your business and hope to continue to provide our services to you. 

  Customer Answer

  Date: 06/19/2024

  You stating that I am.making false allegations is absurd. I have had to deal with this employee several times and yes I called him an "asshole" because I have had enough of his disrespect. My car was not sprayed properly and never is when he is there. I clearly see why your employees act the way they do. There is NEVER a manager on site and when they give me the paper, they tell me to call the number, and it ends up being thr place itself. I have been referred to a ***************** one time stating he was the manager and he took my info and said he would pass it along. Pretending yo be a manager to cover up for each other is extremely unprofessional. And I don't know what video you were watching, but he absolutely came out 3 times to confront me. If your employees want respect, then they should give respect. I chose to take this route because again, I have NEVER been able to reach a "real"  manager. If you were at your site to see the way things were ran, maybe things would be different .