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Business Profile

Colorist

Women & Family Clinic: Sepideh Zahedy-Kapusta, MD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Colorist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I have been trying multiple times for this clinic to send over my medical records to my current doctor or to myself in my email, but they will not send it over. They hang up every call saying they will send it, to only not send it. Theyre answers indicating my records are also not clear us such as any tests or birth control that was received at this clinic bc it does not tell me the results and it does they tell me a different name of the iud they inserted in me every time I call, when I have only done it one time. I need all and correct information so I can make health decisions moving forward, but they do not send me acccurate information or just ignore me. Please help me get me my accurate health records sent over to me so I can give them to my doctor. I even got a Pap smear done here and I wanted to know my results and they dont have any of them on my records.

    Business Response

    Date: 11/03/2023

    Hello, *************** to a complaint notice that we received in the mail for lack of response. To the above referenced complain ID I was able to speak directly to our patient and have everything settled and provided the patient with the records necessary. Patient at the end of our phone call was satisfied.

    If you could please remove any negative information that was reported we would appreciate it as the complaint was taken care and patient is satisfied with our clinic services.

    Thank you 

    WOMAN & FAMILY CLINIC
    **************************************
    ********, ** 90631
    ************ Office     
    ************ Fax

    Customer Answer

    Date: 11/03/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

Women & Family Clinic: Sepideh Zahedy-Kapusta, MD is NOT a BBB Accredited Business.

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