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Business Profile

Computer Dealers

HIDevolution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

This profile includes complaints for HIDevolution's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

HIDevolution has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • HIDevolution

      511 S Harbor Blvd Ste A La Habra, CA 90631-9376

    • HIDevolution

      2377 Crenshaw Blvd STE 200 Torrance, CA 90501-3345

    • HIDevolution

      2377 Crenshaw Blvd., Suite 130 Torrance, CA 90501

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 13th march 2024. The amount of money paid to the business is $13,778.19.. the business is committed to providing me with 10 pieces of laptops but they have not tried to fulfill the order and stopped responding to my complaints. Order number *********

      Business Response

      Date: 04/16/2024

      We have some concerns about the transaction because the customer sent a personal check for payment. We were waiting for the funds to clear and have also been consulting with our bank. We are currently working with the customer to either refund the funds or fulfill the order. Please give us some time to come to an amicable resolution. Thank you.

      Customer Answer

      Date: 04/16/2024

      On March 13th, 2024, they received a check and on the following day, March 14th, the exact amount was debited from my account. However, I am confused as to why the bank is unable to confirm the deposit, given that they have already deposited the check. I have provided them with an account for a refund or for them to mail me a check for the same amount. This is the exact amount $13,778.19

      Business Response

      Date: 04/18/2024

      We are currently working with the customer to refund the order in full. We advised the customer to initiate a stop payment on the check to initiate the refund process.

      Customer Answer

      Date: 04/25/2024

      I am confused as to why the business would ask me to cancel or stop a check that they deposited and cleared over a month ago. They used the excuse that they don't accept personal checks of such large amounts, but they knew this before they deposited the check. Furthermore, they did not communicate to me which types of checks they accept, so I had no way of knowing. By accepting and depositing my check, and having it clear, they effectively agreed to the terms of our contract. Unfortunately, my bank is unable to cancel the check because it was deposited too long ago. I have provided the business with an account to issue the refund or send a check back to my address, but they have refused to do so, claiming they cannot locate my deposited check

      Business Response

      Date: 05/17/2024

      We are fully committed to processing a refund to the customer, but at the same time we are taking an abundance of caution in case of fraudulent activity. While we understand enough time has passed for the check to clear, we were advised by our bank that there is a chance that the check issuing bank can issue a recall of funds at a future date. Given the large amount, we are taking precaution and asked the customer to request a stop payment or equivalent action from the check issuing bank to recall funds. Alternatively, we would be able to schedule a conference call with the customer and the check issuing bank to discuss this matter, after which we may feel comfortable issuing a refund to the customer via electronic funds transfer. Note we already proposed over the phone to the customer the idea to conference call the check issuing bank, but she has not reverted back to us yet. We can schedule a conference call with the customer and the check issuing bank if the customer would like.

    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a scam they told me they would refund me my entire amount they sold on Newegg. Now theyre claiming theyre not liable to follow the policy of the site they advertise on. Theyre scum check out their Reddit reviews ****** beware of hidevolution

      Business Response

      Date: 02/07/2024

      We deducted a restocking fee per our Newegg marketplace return policy. The return policy can be found below (click on "Return Policy" tab). Per our records, we did not discuss the return policy with the customer prior to the refund being processed, and we did not stray from our return policy.

      *************************************************************

      We are always looking to resolve issues amicably. We encourage customers to contact us if they are experiencing an issue with their purchase.

    HIDevolution is NOT a BBB Accredited Business.

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