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Business Profile

Eyelash Extension

Aureus Aesthetics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a package of 3 Hifu skin treatments November 29, 2021, as a present to my mother, sister, and myself. I was breastfeeding until July 2022 and so was unable to have my service until then, which they said was totally fine (I spoke with the owner ****** and the manager ****** aka ***). My sister and mother had their treatments somewhere in the beginning of the year, February 2022 approximately. In March 2022 I reached out to them seeking a job opportunity with them, had an interview which went great and then waited to hear back from them. That job interview was on April 9, 2022. I never heard back from them. Not only did they never respond to all of my phone calls, emails, texts, and Instagram messages, they never gave me the ************ I paid for ($450). I had friends and family members call and try to visit the business and they were gone. They have deleted their website, Instagram, email, and when you look them up, a former employees name and phone number show up at the top of ****** results (*************************** **************). I know this because I called this number and spoke to ********, and she was baffled by this and told me about how sketchy the owner was; she only worked there for a month. I would like a refund of course, and also for the owner to be penalized for such deceitful & unlawful business practices.

Aureus Aesthetics is NOT a BBB Accredited Business.

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