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Business Profile

Magazine Distributors

NetMagazines.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Distributors.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for an annual magazine subscription and have received no issues. Follow-up from customer service has not been helpful

  • Initial Complaint

    Date:10/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never subscribed to ****************. And canceled food and wine. I tried to contact ************* and was unable to get on the website without creating an account and the phone number does not give you an option to talk to anyone nor go through prompts.Some how they have me on auto pay for the magazines. I did not authorize this.

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a PC Magazine 1yr printed subscription back at the end of last year. Only got 1 printed subscription mailed in late March. Today my husband received a notification that they will no longer be doing printed subscription and if we wanted a refund to reach out to them by 4/30/23. We are now in 5/19/23. Exactly how is this fair??? Paid for a 1 subscription to get 1 printed copy and that's it.

  • Initial Complaint

    Date:05/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a year subscription to *************** for $146.61. I decided to not renew a full year but only a half year so I went to my account and turned off auto renew. This effectively cancels the renewal and subscription. I then ordered a 6 month subscription for $50.00. My new subscription was set to start march 23rd but by april I had not received any issues. i checked my checking account and they had taken out both subscriptions. Apparently I did not cancel the old one in time. I called them, explained the situation and the man said he would cancel the old one. Instead he cancelled the $50 one and not the $146 one. I have been back and forth with these people to refund my $146 but they keep saying it was refunded. No it wasn't. The $50 one was refunded and now they are no longer answering my emails. I just want my money back for a subscription I am not getting. The order ID for this is Order *************. Attached is the first email response. Every time I email them about it I get the same response but they cancelled the wrong subscription

  • Initial Complaint

    Date:03/27/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Magazines.com keeps sending me e-mail solicitations. Every attempt I make to request to unsubscribe does not work. Their button to "unsubscribe" brings you to a page asking lots of questions. I don't want to answer them. Most sites just have you click "unsubscribe" and you are done. I thought they were not allowed to make it hard. Their online chat keeps stating "can you repeat that". Their customer service phone # is all automated and has no option to unsubscribe. I tried pressing different numbers but none provide anything and then it disconnects the call. In addition to the e-mails, they send me free magazines I never asked for and I don't want them. Anything you can do to have them unsubscribe me is appreciated.

NetMagazines.com is NOT a BBB Accredited Business.

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