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Business Profile

Packaging Service

PostalAnnex+ Service Center #0177

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packaging Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 23, 2023 I dropped off 2 packages to Postal Annex 177 La Jolla, La Jolla **********. One package was ***** I paid $30 to send a package with tracking. The 2nd package was a prepaid label **** He owner told me to drop the prepaid box in a bin. The first pack **** tracking said the package arrived, but the business (retail return) said they never got it. The *** label indicated the package was never sent. Weeks later I went back to the postal annex and told the owner what happened. He pointed to a sign on a wall that said not responsible for packages for **** I told him about my **** package and he got angry and said how can he be responsible when people do this and he pulled out my **** package, that I paid $30 for and said look no label. I said that is my package that you made a label for, give it to me. He said no . I said look inside you will see my name. He opened that package and my name was inside. He gave me back my package. I had to resend the package and was out the $30 he charged me. The *** package contained 4 designer dresses being send to a consignment store, are still lost. Value $800. The tracking number says label created. Consignment store never received. Both packages mishandled same day, same location, rude unhelpful owner.

PostalAnnex+ Service Center #0177 is NOT a BBB Accredited Business.

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