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Business Profile

Restaurants

Sammy's Woodfired Pizza

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Sammy's Woodfired Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sammy's Woodfired Pizza has 19 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a message on my answering machine from ** from Toasted Corporate offices on Tuesday, 10 September, informing me that a) they were not hiring, b) that I was annoying their staff with my frequent inquiries, and c) that if I visited their restaurant again, the police would be called. While I do pick up take-out meals from Toasted Del Mar occasionally, I have never applied to work for Toasted, nor do I have any wish to be hired by Toasted, as I am 74-years old and retired. My only contact with the restaurant staff was on the previous day when I ordered dinner over the phone at 4:25 pm and picked the order up at 5:00 pm from Kam. My conversation with *** was brief and pleasant. I have assumed that "**" called my number by mistake, but given the threat of police action and being banned from the restaurant, I am very concerned. I also have a concern that if ** actually meant to call a ******* ***** at my number, then identity theft may be involved. To address these concerns, I attempted to call the number that ** called from, but no one has answered that phone and no one has responded to my phone messages. What I most want to find out is why they called me, and how did they get my number. Without a response from them, I am leery of entering their restaurant again.

    • Initial Complaint

      Date:12/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 12/10/2022 AT APPROX 7PM WE ORDERED DINNER WHICH WAS PIZZA AND SALAD AS WE USUALLY ORDER.MY WIFE AND I HAVE BEEN GOING THERE FOR MANY YEARS. THIS TIME AFTER 1 SLICE OF PIZZA I NOTICED A 4 INCH BLACK CURLY HAIR ON THE PLATE. WHEN I CALLED THE WAITRESS OVER SHE SAID UNDER HER BREATH OH MY !! I WILL REMAKE ANOTHER PIZZA AND REMOVE IT OFF THE ***** THAN **** CAME OVER AND ****** AT US AND TOLD US HE DIDNT KNOW WERE THE HAIR CAME FROM AND TOLD MY WIFE GO AHEAD AND CALL HIS BOSS ****** . **** LAUGHED AND REPEATED TO US TO GO AHEAD AND ***************** BECAUSE HE WONT CARE. THIS IS SO BAD WE WILL NEVER EVER GO BACK TO YOUR PLACE EVER AGAIN AND WE WILL TELL EVERYBODY I KNOW ABOUT WHAT HAPPENED. IT ISNT ABOUT MONEY IT IS THE **** THAT **** SHOULDNT HAVE A JOB WERE HE DEALS WITH PEOPLE. HE MADE OUR EXPERIENCE SO BAD WE ARE DONE GOING THERE AFTER 26 YEARS.. SORRY YOU LOST US AS A CUSTOMER.

    Sammy's Woodfired Pizza is NOT a BBB Accredited Business.

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