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Business Profile

Incentive Programs

Redemption Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incentive Programs.

Complaints

This profile includes complaints for Redemption Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Redemption Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Redeem vacation resort package and paid for cancellation/change for a puchased vacation. Spoke to agent to complete the change of date which she confirmed but change was never completed correctly in the system. Vacation was a Total lost.

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to redeem a cruise, for the free cruise voucher I recieved by touring a timeshare.All the advertised cruises Im looking at are stated to be less than 100-$150 inclusive of taxes and fees, however when it comes time to book, mysterious charges appear. These are not free, as advertised. I have included one example of the numerous issues Ive encountered as screenshots.

      Business Response

      Date: 04/12/2025

      Hello. 

      We have researched the complaint and have no record of this customer in our database. Also the screenshots she has attached are not from our company. The screenshots specifically show a url of ***************************  This url is not affiliate with our business at all. Please redirect the complaint to the appropriate party responsible. Thank you. 

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased the certificate that originally included a large variety of resorts, including Secrets. When we went to redeem it, none of the resorts were available, even a year into the future.This company is a scam!

    • Initial Complaint

      Date:10/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given this free cruise voucher by ************** ********** after touring their property. On Sept,2023 I reserved a cruise through privileges redemption center for a cruise dated Feb *****. #********. I paid $244.00 to upgrade to an ocean view room. I have called numerous times to check if the balance due has been sent to MSC and I keep being told they will have processed today. I do not understand why that was not done the day that I booked the cruise. I do not want to be told this balance is still owed on the day of embarkment. The balance is due to be paid by 11/20/2023, which is quickly approaching. Please do not ruin my trip. I have paid my portion, so please pay yours. The representative told me that it should have been done already.

      Business Response

      Date: 11/08/2023

      Hello. The customer has mentioned Privledge ********************** company. That is not our company. Please redirect this complaint to the appropriate business.

    • Initial Complaint

      Date:08/12/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PRINT THIS PAGE FOR YOUR RECORDS Congratulations on successfully redeeming your certificate. I have this email confirmation and now the business is for sale and not honoring the Certificate Confirmation #: ********** Note: Redemption Center will appear on your billing statement To view & hold inventory please click this link: *********************************************** The Redemption Center www.FunRewardsForYou.com

      Business Response

      Date: 08/23/2023

      Hello,

      We have located the customer in question in our system.

      The customer redeemed an offer in July 2019. More than 4 years ago. When the customer redeemed her offer in 2019 she was informed and agreed to the terms of the offer. Once the offer is redeemed the customer has ***** months to actually use the offer.

      Since the customer did not use the offer they redeemed within the ***** mth period, their offer is now expired and void.

      Nevertheless we can mail the customer a refund check asap. Please have the customer reply to this ******************** thread verifying their mailing address and we will send it out right away.

      Thank you so much.

      Redemption Center

      Customer Details:

      ********************** Details
      ID: *************
      System: FunRewardsForYou.com
      Date: 07/04/19
      Cert ID: ************
      Cert: 7Nightresort3500
      Phone: ************
      Billing: **********************
      **** *************
      *********, ** 76051

      Shipping: **********************
      **** *************
      *********, ** 76051

    • Initial Complaint

      Date:06/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/11/23 I received a certificate thru Travel Resorts *******. When activating the offer I got an alert saying the authentication code has already been used.

      Business Response

      Date: 06/19/2023

      The customer mentions she received a certificate from Travel Resorts *******. We are not travel resorts ******* so please redirect this complaint to the appropriate party. She should contact travel resorts ******* regarding her concern since they are the company that gave her the certificate according to her complaint. 

       

      Thank you.

    • Initial Complaint

      Date:03/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a free cruise certificate from Redemtion Center but my cruise was canceled due to covid. The certificate expired before the covid cruise restrictions were lifted. I called and was told that my certificate would be reinstated in 15 days. That was 8 months ago and still no certificate! I call on a regular basis and constantly get the run around. There's no manager or supervisor that you can escalate the call to for any kind of a resolution after waiting on hold and transferred around for hours! I just want what I earned and they don't seem to be a company of their word. It's truly disgusting how they've treated me throughout this whole ordeal.

    Redemption Center is NOT a BBB Accredited Business.

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