Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 15th I dropped my vehicle off over at ************** @ ***** **** ** for diagnostic the shop owner had a bad attitude to me already prior when I called to coordinate the time of a drop off I called his work number at 8:45 am he picks up the call and getting very upset that I called him on his mobile phone before the time of opening which was a straight lie when his website hours has 8:30am opening in addition he forwarded all business calls to his ***** phone while I Dailed the business phone number I was shocked by his reaction and told that ** calling to give him business He was very rude and said dont act like my grandfather ? he asked that I should call back at 9am since he is dropping his children off school at the time.I went a head and called him at 9:07am there is No answer he called me back at 9:35am and asked me to drop the vehicle off ,I brought the vehicle into the shop for No start issue While he was working on the car that stayed in his shop for five days I called and text 5 times he asked not to bother him and let him do his work and that I will need to pick up my vehicle unless I let him take his time and try to fix the problem which I agreed the next day Friday 8/19/2022 he called me to let me know ,he is unable to get the battery charged and I should come and pick up my car ASAP I went the next day to pick up my vehicle asked for the recipient he took pictures of my car and promised to email the receipt to me he asked me where will I take my car to get it fixed I finally told him across from his shop to his competitor ( where there is a bad terms between them two) I kept following up to get the receipt he kept on making up stories and excuses him going out of town his parents in the hospital and was letting me know that he will block my number and stop calling he will have the receipt ready for me. I was very upset because I needed the receipt, I disputed my Credit Card charge which made him very upset then I called him trying to come to a settlement peacefully letting him know that if he will provide the receipt I will cancel the dispute he angrily told me not to call him anymore and he was Threaten to hit me up if he sees me anywhere in town and I should hear from his attorney because he had me on camera when I picked up my car on top of it he lied that he provided the receipt the day I picked up my car and paid which I have not received till this day.I decided to listen to my cousins advice who introduced me to him by cancelling the dispute regardless and still yet no receipt. I would like to warn anyone that would like to have their car fixed or checked this shop owner is a dishonest disrespectful and criminal acting against me he made me feel like unjustified hatred were until this day I have no idea why I wouldnt recommend going there due to my horrible experience.