Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business has not reached out for a price adjustment as they stated. This is false information.
case of extreme cases where they provided significant findings and tax savings. In my case, they did not, and I was provided an invoice of $1387.50. I complained to 4 different people at KDA showing evidence and my dissatisfaction about the shady engagement contract and price I was charged. I showed proof and email dialog that fees would never exceed $1200 for this service, and re-iterated that I am not authorizing any charge above $750 without satisfactory answer. Unbelievably, after providing all this evidence, I was "ghosted", not one single person from KDA got back to me. They went ahead and charged me $1386.50 and referred me to re-read the shady contract. I would like KDA to submit their client engagement contract for BBB review if contract is ethical, or purposely deceitful to clients leaving them to charge what they wish. I am extremely shocked at their treatment of client that paid ~ $10,000, and ok to not provide a response. I would not recommend this business to anyone.
Business Response
Date: 10/04/2023
We are reaching out to the client for a pricing adjustment.Business Response
Date: 10/05/2023
We were able to connect to discuss pricing adjustment.Customer Answer
Date: 10/19/2023
Still no refund issuedCustomer Answer
Date: 01/05/2024
Business provided a document for tax year 2023 service. The compliant in question is for 2022 tax year services.
Rejecting response until correct revision is provided and refund issued.
Business Response
Date: 12/21/2023
With have been in contact with *******************, and have come to an agreement for the pricing adjustment.
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