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Business Profile

Computer Parts

Avolusion, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order on December 26th, through Amazon for an external hard-drive. The cost of the item was $76.25. Avolusion promised to provide a Avolusion HD250U3-Z1-PRO 2TB USB 3.0 Portable External Gaming Hard Drive (for Xbox One ** ********** X | S - Pre-Formatted) - 2 Year Warranty. I attempted to connect this item to my son's X-box and it would not work. I attempted to return the item to Amazon and they told me I had to deal directly with the seller. I could not reach them on the phone number provided and it appears to be a false number.

  • Initial Complaint

    Date:11/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *FALSE ADVERTISING AND FAKE PHOME NUMBER FOR CUSTOMER SERVICE!* bought a 4T avalusion ****** external hard drive that was advertised as compatible with my XBOX series X. which IT IS NOT COMPATIBLE as advertised. tried to call customer service and the phone number listed is a fax number NOT a real phone number. so no help was provided by company.

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It won't register to my ps4 it just stopped it was working now it's not can I get a replacement

  • Initial Complaint

    Date:10/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the Avolusion ************************** I literally just got it today 10/29/22. When I unboxed it, I carefully took it out and hooked it up, I turned it on 1 time and seen the green light on the front turn on. I then try to connect it to my *** and it doesn't work. I changed its position and power source and now it doesn't even turn on. I called the tech support number 20 times with no answer. It's a $100+ dollar purchase that doesn't even work. I'd stick to the PlayStation version of a hard drive, it's cheaper and works perfectly and they actually respond.

Avolusion, Inc. is NOT a BBB Accredited Business.

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