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Business Profile

Cabinet Organizers

Origami Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Organizers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The cart arrived with peeling paint and dings and scratches on metal. The wheels did not stay in locked position. When I requested to return, the company had terrible communication, charged me a restocking fee despite the item having manufacturer defect, and did not pay for shipping back To them. They made no efforts to resolve this issue, completely ignored my questions in emails to customer service prior to Sending it back to them. They initially said they didnt get the cart back until I told them I had proof from Fed Ex that it had been already delivered to them. They suggested I file a claim to the Route shipping insurance I purchased for the Cost of shipping it back even though the damage had nothing to do with shipping problems. Their website says they take full responsibility for manufacturer defects but my experience was the complete opposite. I highly discourage anyone from purchasing anything from this company. Order number ***** Due to cost of shipping back and restocking fee I am out of placket $147 after they sent me a partial reimbursement. I am actively arguing these charges through my credit card company and their purchase protection but have not gotten a resolution through them yet. The company only sends me one sentence responses that ignore al my questions and complaints and just sends a general statement like send back for refund. Or you have been refunded. Without acknowledging the out of pocket costs Ive incurred for their manufacturer defective product.

Origami Group is NOT a BBB Accredited Business.

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