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Business Profile

Vitamins and Supplements

Prepare Your Mind (PYM)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Prepare Your Mind (PYM)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Prepare Your Mind (PYM) has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed the order online 12/19/24, PYM charged my credit card 12/19/24 before shipping. Orders are shipped within 24-48-hours. *** would notify me when shipped. 12/30/24 had not received shipping notification, sent several emails, no response. 12/30/24 cancelled my auto subscription after no response. Notified my bank on 12/31/24 with a credit dispute. 01/03/25 received email from ***** *****, told me they were getting a new shipment in that day & would ship my order ASAP with a 20% discount for the delay. Still have not received my order, nor email notification of shipment. I have sent out some emails to ***** ****** and ******************* Several emails sent to both ***** and info@ that I needed my order & why has my credit card been charged 12/19/24 when they had not shipped my order & were out of supplies according to ******* 01/03/25? No response from ***. It has caused immense anxiety and triggered my depression and SI. I told ***** that I cancelled all further auto ship orders because they charged my account when they never shipped my ********** made me both fearful and triggered my depression. They should have never charged my credit card until the order is shipped. I want my money back if they are unable to ship my order. The phone # they have is only for text messages, I do not have a cell phone. My phone is a landline. It has made me fearful that they stole my money. When ***** emailed me on 01/03/25 to tell me she was on vacation & would get my order shipped **** after getting a new shipment in that very day, I contacted my bank's credit dispute **** and had them close the complaint. But I have still not received my order and my emails are being ignored as to where my order is!

    Prepare Your Mind (PYM) is NOT a BBB Accredited Business.

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