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Business Profile

CBD Products

Fivecbd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent an email about a promotion they were offering for a sale. I made the purchase and the item showed delivered to my address on July 8th. I waited until today July 10th to reach out to them since I have not received it and my apartment office did not see it come in. The company said I had taken advantage of a promotion that was not for me and refunded the money. When I inquired why in received an email I wasnt eligible for, they told me I should become familiar with their terms and conditions. There isnt any terms on the email. Just the promotion. Why should I have to read a bunch of legal bs from their website to see if Im eligible for a promotion they sent me to take advantage of

  • Initial Complaint

    Date:10/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payed for 2 day shipping and didnt receive my package until 3 weeks later! I reached out to merchant and they promised to refund me for the shipping but that still hasnt happened. Also, never was updated as to why my order was delayed and when I could expect it. Would like a full refund for distress and lack of professionalism from this company.Order #******.

    Business Response

    Date: 10/26/2022

    Hello,

     

    We received 1 email from *******, but we did not receive a follow up after our representative asked him if he would prefer a refund or a cancellation. His order was processed on 9/17, and delivered successfully on 9/29. This order didn't take 3 weeks, but some delays can occur while in transit that we have no control over. We have since refunded his shipping. 

     

    Thanks,

    ******

    Customer Answer

    Date: 10/26/2022

    I was completely unsatisfied with the service I received from this business and very upset that it took well over a month to get a response. I will no longer be purchasing from this company nor will I ever recommend others to do so. The refund they initiated was only partial and I prefer and am asking for a full refund for the stress, negligence, and poor communication Ive received from them. 

This business is not BBB accredited.

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