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Business Profile

Neon Signs

Create Neon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a neon sign with warranty from createneon.com Sunday January 8 2023. Sign shorted out and failed and warranty claim was made December 6, 2023. ****** (owner) received warranty claim via email and personal phone call from me but now she is avoiding warranty claim. PLEASE HELP!!!!

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 21, 2023 I reported to ****** and ****** that my neon sign was no longer working. I was asked by ****** to send video and email footage. Once the info was sent and after several outreach attempts to get an update I was told that my 2 year warranty would allow me to have new sign to be sent in **** days. I have asked several times for tracking and got no response It has now been 22 days and still no response.

  • Initial Complaint

    Date:07/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a neon sign from Create Neon on 10/28/21. In late June, I noticed the sign was no longer operable. I researched the business and saw they have a 2 year warranty, so I emailed the business on 7/1. I received no response, so contact by phone on 7/3. On 7/3, I was given some instructions to troubleshoot the sign and told to call back with results. I called back on 7/3 and got no answer. I emailed and received no response. On 7/5, I called again and still no response. I called from a different number, and they answered. The rep stated the dimmer switch is bad, and they would send a replacement. She stated that I should receive it by the end of the week which would be 7/9. On 7/14, When I didn't receive the sign, I call from both number and got no response. I wrote on SM (they were created daily videos) but of course no response to me. I even went so for as to comment on the posts they had just made, and still no response. On 7/27, I contacted them through a transfer process, and they answered. The rep ****** who was the person I spoke to originally stated that the dimmer was sent and I should have received it. I asked her for a tracking number and she couldn't produce it. She stated she would check on it and call me back. I advised her I would need a call back that day or I was going to file a complaint. Of course I have received no call back and no dimmer, and my sign which I paid 720 (includes a warranty) is still no longer working. I am requesting a replacement part and also would like to be contact by the company. It would also be nice if they could provide some compensation for the fact that I STILL have a sign I paid for that is unusable.

Create Neon is NOT a BBB Accredited Business.

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