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Business Profile

Auto Upholstery

Recon Pros Auto Upholstery & Reconditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Upholstery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings,I dropped off my car at Auto Pro Recons which is located at ***************************************** for minor repairs. They called me and charged me $1700 when it was supposed to be $1000. Then they wanted an extra $1700 for a $65 Center Console Lid.

    Business Response

    Date: 02/17/2025

    This is in response to the customer's complaint concerning the pricing.  We are perplexed by this complaint as customer was very much aware of the total contract price of $2,055.00 and never complained..   We were negotiating pricing - adding and eliminating services.  We reached an agreement of the services customer desired and he submitted a $500.00 deposit.  Upon completion of project, he paid the balance of $1,555.00 and left our shop content.  Never made one complaint until he submitted negative untruthful comments on Yelp and changed his comments 3 times.  Yelp acknowledged this activity and actually took it upon themselves to remove his comments entirely.  It is surprising that customer is actually seeking our services again, but we are apprehensive to provide our services to him.  Concerning the quote of $1700 for center console, we explained many times to customer that this price was for a complete new "entire" center console unit from the dealership.  We had no control over the price.  He simply chose not to proceed with this item due to the cost.  It is not accurate that he claimed  "we wanted an extra $1700" .  Never requested that amount  - it was just an estimate - per the Dealership, we could not just purchase the lid alone.  Apparently, he must have priced out lids on the internet to come up with the price of $65.      

     

Recon Pros Auto Upholstery & Reconditioning is NOT a BBB Accredited Business.

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