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Business Profile

Pizza

Domino's Pizza #8547

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******'s Customer CASE ID: ******* Awaiting REFUND of SECOND ORDER...ONLY THE FIRST ORDER'S REFUND WAS RECEIVED & CLEARLY THE **** HAS SUSPICIOUS ACTIVITIES TAKING PLACE HENCE THE TRUCKERS 'STRAIGHT BACK' COMMENTS!****** assured refund of one purchase & that was refunded & yet that purchase same day WASN'T REFUNDED & THE DELIVERY DRIVER LEFT IT W/ PPL WHO DIDNT ORDER IT & CALLED THEM 'AFTER' HE DROPPED IT OFF TO SAY HE LEFT IT WHEN THE ***** VERY CLEARLY STATES THEY WILL NEED MAKE CONTACT W/ YOU & CANNOT LEAVE IT & NO EFFORT WAS MADE TO CONTACT UNTIL AFTER. THE PIZZA WAS ********** QUESTIONED JOKINGY TO THEIR MGR ****** to not allow them to spit on my pizza for mentioning the matter at hand. There was a call from me to the *************, ** branch of ************* scrorned me for calling them & asked no probing questions to resolve matter & disrespected. ****** from the *************, ** branch was respectful & we eventually got that one purchase ressolved from that call yet numerous calls made to get employee to talk to as everyone previously said they were Mgr & that they were busy & they'd call me back & yet didn't & then I called the wrong branch ************* whom has stinky practices at that time & then while speaking w/ ***** noticed the phone number was different than that on the receipt I just got out to reference & then called the correct store after their employee from ************* scorned me asking 'Why would you call us?' Clearly, I chose after the second & last experience at this time to deal w/ these immature employees using their employers' name as their personal platforms. They represent their employer as does the product served & service. They would have no job IF NOT FOR THEIR CUSTOMERS! Asking questions about products or pricing isn't outside the scope of their job. PLEASE REQUEST COPY OF MY REPORT TO DOMINOES W/ ******'s Customer CASE ID: ******* MORE INFORMATION CAN BE PROVIDED UPON REQUEST. I DID PROVIDE THE NECESSARY INFOTO DOMINOS

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 17, 2022 $79.14 I live in a senior community and we celebrate birthdays once a month. I ordered online but it wasn't working and said to call this number to order. Which I did. It was $18 more than online, but I was frustrated and had 15 people waiting, so said ok. The pizza was delivered and we ate. Then a second delivery came. I explained to the guy, he called his manager and was told to cancel the order. He took the pizza and left. I called that evening and was told it would take 2 to 3 business days for a refund. I've called over 20 times have had many excuses - can't find second order, card won't work, probably being reviewed. ******* is the manager and was helpful. I was told several times by ******* that the information was sent to his supervisor and he would contact me. He never has. I believe his name is ********. Now ******* is on leave due to a family emergency. I was told **** is the temporary manager, but he never called me back.I tried contacting corporate. You can email, which I couldn't get to work, or text. I've texted about 10 times with zero response. I have the charges on my bank account and told them I'd be happy to show them. I assume the figure they'll just get tired and let it go. I am tired of trying, but it's not right nor fair!

Domino's Pizza #8547 is NOT a BBB Accredited Business.

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