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Business Profile

Sleep Apnea

Laguna Hills Center for Sleep Apnea & CPAP Intolerance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Apnea.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business offers complimentary consultations. I followed the protocol stated on the website . I emailed for the visit . After a week of not hearing back i called and inquired . The office manager sent me paperwork and the appt . Didnt explain the process . I proceeded as planned on getting care from the provider and felt my deposit would be if services are rendered . I was misled by the doctor as she stated there would be many options reviewed with me . When. The office manger reviewed the information , she stated that there was only one option and that i was given the wrong info . If you you review the Yelp reviews many people are getting scammed by this office . I tried to e mail and resolve the issue and they continue to ignore me . I asked them to review emails as all i did was consult . I did. Not have any services done and the office is charging me and my insurance a full office visit . This is wrong .

Laguna Hills Center for Sleep Apnea & CPAP Intolerance is NOT a BBB Accredited Business.

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