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Business Profile

Student Loan Services

Direct Account Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Brittney E

    Date: 03/10/2023

    Brittney E

    Date: 03/10/2023

    As soon as Direct Loan Management took over my student loan I wasn't able to reach anyone. I called and emailed my loan advisor ***** with concerns I had regarding misinformation I was told. She did not return my calls or emails, but reached out a year later to recertify my PSLF. I returned her call and she told me that they DID NOT submit my PSLF recertification when I initially enrolled a year ago. I'd been making payments toward my loan forgiveness for about 5 years before they started managing my loan and now that has all gone down teh drain and I have to start from square one. In order to recertify my PSLF this year, I was told that they charge a $249 fee. I asked what the fee was for and was told "this is what we do for a living." I just recertified for PSLF myself (something I'd already done at least 5 times) and it took less than 30 minutes to complete on the studentaid.gov website. I'm hoping that once my loans are transferred to Mohela I'll be done with Direct Account Management completely.

    Direct Account Management

    Date: 03/13/2023

    Hi ********, we apologize there seems to be so much confusion, we have never received this type of feedback before. We had attempted to call and email you several times before renewal date, but did not get a response. You would never start from "square one" so we don't follow that issue - We did try patiently explaining your program will continue as planned but it seems you lost patience and ended the call. If you wish to revisit we are happy to assist you and clear up any confusion. Thank you!

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