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Business Profile

Window Glass

Ace Mirror & Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Glass.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this complaint on behalf of my 81-year old mother (widow of disabled vet) who is sitting with me. She hired ***** Home Improvement and Water Heaters in 2019 to renovate her house. ***************** hired Ace Glass and Mirror to install the shower doors on December 9th. On August 31st of this year, the fixed glass spontaneously exploded while my mother was watching TV in the bonus room. No one was in the bathroom. Glass covered the bathroom floor inside and out. It was so powerful, some pieces even landed in the toilet, sink and hallway. I contacted *** via email and telephone requesting they come to repair it due to it being such a dangerous situation. The girl insisted that glass shower doors don't spontaneously explode. I provided her with the details from a reliable source - ******** Consumer Alert on the subject inwhich they verified that there were ***** ER visits and one death between 2016 - 2020. The causes include: rollers off track, installation or design error, impurity in tempered glass, and pre-existing chip. We don't have tracks so the cause must be one of the other three reasons - not our fault. *** claimed that there was no proof that his company did the installation for ***************** or my mom's address. I sent him pictures (attached) per his request on September 5th of their van and worker wearing their t-shirt which both had their company name and telephone number on them. *** never replied. Subsequent message have gone unreturned. My last attempt to resolve the issue with them was last week. We have not been able to use the shower for almost 3-months. Due to a lawsuit against ***************** and our water heater gas lines being loosened 32% the day we fired him, we cannot resolve this issue with *****************, nor would we ever allow him to enter our property again. We received an estimate from *********** Glass for slightly over $3K, but can't verify how much *** paid the glass company. We need the glass repaired as soon as possible. Giziel ********

Ace Mirror & Glass is NOT a BBB Accredited Business.

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