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Business Profile

Drafting Services

The Prohome Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drafting Services.

Complaints

This profile includes complaints for The Prohome Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Prohome Company has 2 locations, listed below.

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    • The Prohome Company

      280 Hwy 173 Lake Arrowhead, CA 92352

    • The Prohome Company

      PO Box 1616 Lake Arrowhead, CA 92352-1616

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contracted with this company to provide design services which they never provided. They agreed to refund, but it has not been refunded.

      Customer Answer

      Date: 06/14/2024

      s per your request, the full name is *********************

      Please use the email address of **************** that I submitted the complaint on. Im just using this email because this is an old email account where the contract was. They have not completed anything other than preliminary site visits. This was a duplication, and I have approved plans from the engineering firm which they are not engineers.


      Sent from my iPhone -dictated but not read. Don't blame me blame ****.

      Business Response

      Date: 07/01/2024

      Hello,

      My name is *********************************, I am one of the partners-owners of ProHome and I was dealing with ********************* directly during her project, I have attached some copies of emails with dates showing the process, ****** contracted us to do plans for his house rebuild after the snow blizzard, she told us her structural engineers were Kadtec, since we provide only architectural plans then the engineers do the calculations based on our plans, we started work for her efficiently, even after having to wait a few months for her engineers to secure the structure for our drafters to be able to go in house safely.

      We were in the process of completing the design, please see attached copy of the as-built plans we created for her as well, all of the sudden she let us know that she signed with both companies to do the same entire work, and decided to continue work with the other company, and apologized to us, this is completely out of our hands and our contract does not allow for refunds after 7 days of contract signing, due to the fact that our team starts to work right away, our team had already been working, doing site visits and spending large amount of time on her project.

      Any refunds will be a courtesy at this point, and we hope she understands that this is not our fault and we cannot just not paid our team for the work done.

      Thank you,

      *******

    The Prohome Company is NOT a BBB Accredited Business.

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