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Business Profile

Photography Sales

The Jekalo Collective Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photography Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business announced and advertised a Costa Rica Retreat for photographers. The announcement happened in 2022, the retreat was supposed to take place in 2023. This business charged 8+ photographers, myself included, for the retreat advertised, then proceeded to cancel and ghost every attendee. They broke their contract by removing all attendees from group chats. They falsely advertised a retreat, with very specific accommodations of which I will attach below. I have tried reaching out multiple times for a refund, no answer. This business is very active on social media and this business owes a lump of over $10,000 to all attendees they cancelled on. They post about how they are always booked and sold out of photography sessions, yet still do not respond to any of us to give us our refunds. This is extremely unethical for a business. We deserve our refunds.

  • Initial Complaint

    Date:03/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a claim against The Jekalo Collective to seek a refund of $585.00 for a prepaid photo session that was never given. On October 20th, 2022 I paid $585.00 via Venmo in advance, responding to *******'s indication that her prices were set to increase. Despite my commitment, ******* canceled the paid session, and subsequent attempts to reach her through various communication channels, including messenger, calls, texts, and emails, have been met with non-responsiveness. Despite my patience and understanding, *******'s unprofessionalism and failure to provide the agreed-upon services have led me to pursue this claim. I am seeking the full refund of $585.00 to resolve this matter and rectify the financial loss incurred due to the unfulfilled prepaid photo session. I do have documentation proving my claim is accurate.

The Jekalo Collective Photography is NOT a BBB Accredited Business.

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