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Business Profile

Global Positioning Systems

Nimbo Tracking, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Global Positioning Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
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

Nimbo Tracking, LLC is NOT a BBB Accredited Business.

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