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Business Profile

Home Theater Systems

Audiovisions, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Audiovisons ORANGE COUNTY ********************************************************************************, 949-206-0606) ************************* *************) Audiovisions Orange county office team and ************************* are responsible for the factthat they did not startany work over the 3 weeks after they received $30,000 but requested to sign the contract.There was no actual work ever done at Shins house and no material received. There was not even an order even though they wanted us to pay over $5,000 for different items which I was never informed about over 3 weeks.Additionally, they did not let me know the first time that I needed to pay an extra $****** for electricity work which I eventually had to hire for myself to do their work.This means they are withholding a cost of about $****** extra that I had to pay in place of their work independent of the$5,865.30fee, and forced me to signed the contract to pay the $30,000 deposit to them.So the overall total cost for my house lighting work is now $5,865.30+$5,000+$ ******= $68,150.30 + extra.I need to have myfull refund for the contract which clearly has no mention about paying forcancellation besides the restocking fee.However, I am willing to pay them the reasonable amount for your consulting time and extra ****************** ($579. 68) + $1,500 for others.I ask them to refund $27,920.72.They want to deduct $ ****** ****************** + $4,637.50 total $5,217.18 from my deposit.

Audiovisions, Inc. is NOT a BBB Accredited Business.

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