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Business Profile

Ink Cartridge Refills

Spectrum Business Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ink Cartridge Refills.

Important information

  • Customer Complaint:
    On March 16, 2016, BBB asked the business to respond to complaints that allege that the business was sending false invoices to companies and charging them for supplies not ordered. BBB contacted the business on March 23, 2016 and asked if they'd like to respond and the business responded that they would not like to participate in any BBB process. 

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/06/23 The internet service is consistently down. I work from home and pay for business service to have access to what was explained to be better service and more reliable. Since moving into this address the service is consistently having an issue which is causing me to miss time from work. Multiple calls the remote service indicates yet another area outage. This many outages means they cannot provide service here, right? Service is approximately $73 per month and I have been down AT LEAST a whole month's worth since August 2023. Last time I was down the company Finally admitted to an issue when the tech came out he said the line was old and in disrepair. The tech said it was replaced from what I understand. I am down again today. But the company says it is not down. They should NOT be able to sell service they are NOT able to provide and then have the customer spend hours changing down service.

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged again for account that is no longer in use, called and talked to customer service said they had no record of it being disconnected. Gave the confirmation number and was told it would be refunded. Was called back latter and told that the store never scanned the equitment that was returned so we have to go to store and get the information and upload it. Continually charged us for a service we requested to be canceled, when the equipment was returned then you charge us again because of your lack of performance. Cant call the store location because no number is provided made us do your job by tracking down all the information you should have got from your store seems not only should you provide a refund for all the months that you charged with no service being provide but you should pay us for doing your job.

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had ******* come out. Absolutely pointless because nothing is ever done. We are a health care office and need to have our internet working. This has been an on going issue and never fixed. This is becoming a hazard as we have emergency patients that cannot get a hold of us. Fix this immediately or legal actions will be taken. Also, I called specturm and a supervisor was suppose to call me within 60 minutes. It's been 3 hours. Ridiculous. Start training your people better.

Spectrum Business Services is NOT a BBB Accredited Business.

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