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Business Profile

Microblading

Sacred Brows

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I had an appointment scheduled with Sacred Brows on February 6th, 2023 for which I paid a $450 deposit. Tragically, a few days before my appointment the owner of the company, *******************, had a terrible family emergency and had to cancel my appointment. I completely understood the situation and was told my appointment would be rebooked. I tried rebooking a few times but ***** ultimately decided to take a leave of absence for at least a year which again I fully understood. I was told on April 4th, 2023 that I could receive a refund for my $450 deposit or remain on the waitlist until she returned. I wanted to give her time and space but I eventually moved out of CA and requested a refund on July 17th, 2023. I have since been following up frequently to the business email address with zero response. I've also attempted to contact her on her business instagram account where we initially made contact as well as her personal instagram account with no response. I am sensitive to her situation but the deposit was a big investment for me and I'm increasingly frustrated by the lack of communication and professionalism. Any help would be greatly appreciated! Thank you!

Sacred Brows is NOT a BBB Accredited Business.

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