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Business Profile

Mobility Scooters

Bangeran

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobility Scooters.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/22 we placed an online order for a Pegasus chair for our daughter at a cost of $1699. We were told upon checkout to expect 4-6 weeks shipping. We were shocked when the shipping label was produced on the 7/23 that said our order was on the way. After a week we contacted Bangeran( 8/9) because the shipping label said that is when it would be delivered. We received an email on 8/11 saying that there was a shipping issue and they would get back to us. Between 8/11 and 8/20 there were several emails explaining that the product was on back order. We reached out on 9/16 checking on the status of the back order and were informed that the product was back ordered until December. On 9/20 we canceled the order and were told to expect our refund in 3-5 business days. As of 10/8 the money has not been refunded.This does not account for the 30+ phone calls that have gone unanswered.

    Business Response

    Date: 11/01/2024

    Hello,
    We have given a refund as requested by the customer on October 11, 2024 and resolved the complaint.

    Best Regards,
    ***** *****
    Director of Marketing and Sales
    ***************************************************************************************************************************************
    Phone : *****************
    Timezone : PST (UTC-08:00)
    ******************************

  • Initial Complaint

    Date:08/05/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a replacement power wheelchair rear tire on July ******* and it was supposed to arrive August 1st. I havent received. When I had my son call and text twice, he received no response. His email is *********************** I live with my son.

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ******

     
    to send the replacement of the replacement out. So We got the correct battery and the wheelchair still did not work. We bought a battery tester and our battery and the new battery were both fine (so $300 extra for nothing). I emailed back and send videos of the issue. They said they would have their technical support team review it and get back to me. This was on June 10th and I have not heard anything back. I emailed again on the 23rd and 27th and still no response.

    Business Response

    Date: 11/05/2024

    Hello,
    We have solved the customer's issue and resolved this complaint.

    Best Regards,
    ***** *****
    Director of Marketing and Sales
    ***************************************************************************************************************************************
    Phone : *****************
    Timezone : PST (UTC-08:00)
    ******************************

  • Initial Complaint

    Date:04/24/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************************

     

    Business Response

    Date: 04/26/2023

    Hi, we have reached out the customer, and came to the agreement for sending him a replacement battery. He also said he will withdraw the complaint when he gets a working replacement. Thank you for your time regarding the matter. Let us know if there's anything else we can do.

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a handicapped mobility power chair that has an error code that the manual instructs me to call to fix, but in four days that refuse to answer me!

    Business Response

    Date: 10/17/2022

    Hi ********, 

    Our deepest apology we didn't respond to your voice mail right away. We are currently short staffed at the moment and we are trying our best to respond in a timely manner in an order they are received. I am glad that we were able to resolve the issue on our phone conversation and please feel free to reach out to us. 

    Thanks.

Bangeran is NOT a BBB Accredited Business.

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