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Business Profile

Spa

Titan Wellness Systems Inc
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a cold plunge system from this company on 5/10 with an estimated arrival date to me 5 days. Here we are at 15 days later and still have not gotten my purchase I have email/txt/called and I have hear about inventory issues, staffing issues, shipping issues. Currently I have been speaking with ****** and his last offer to me was I would have my product today and we would give me 3 additional accessories ( I didnt need) for my time. Although at first he offered me an extended warranty not realizing I had already purchased one he said he couldnt refund it ( something seems off with this). Now here we are and the current date to get my product is 6/3. This is simply unacceptable and since the shipping delay or whatever their excuse is this time I havent gotten a response from them once I called out this last shipping delay. ****** simply said his manager was looking into this. No response. Completely unacceptable ******* was spent on the plunge and some accessories I ordered and then an extended warranty for 205 and some change.

Titan Wellness Systems Inc is BBB Accredited.

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