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Business Profile

Tax Enrolled Agent

Pacific Tax Solutions LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pacific Tax Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Tax Solutions LLC has 2 locations, listed below.

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    • Pacific Tax Solutions LLC

      23814 Mercury Rd Lake Forest, CA 92630-2810

      BBB accredited business seal

    • Pacific Tax Solutions LLC

      500 N State College Blvd Ste 1100 Orange, CA 92868-1625

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started this service approximately 10 months ago, Tax Processing Solutions has done nothing to contact The *** to help me settle my Tax problem, all they have done was take by autopay $250.00 for 9 months with no resolution.

      Business Response

      Date: 11/13/2024

      Thank you for bringing this matter to our attention. We take all customer concerns seriously and are committed to providing responsive, professional service to our clients.

      Upon reviewing our records thoroughly, we could not locate any client file, billing history, or correspondence under the name and contact information provided in the complaint. We understand that it may be frustrating for the individual who raised this issue, and we want to clarify that we have not found any evidence in our database that aligns with this specific situation.

      There may have been an error with identifying the correct company, as many firms in our industry offer similar services. We encourage the individual who filed the complaint to review the company's accurate contact information as outlined in their signed engagement letter, if any.

      We are committed to assisting our clients and resolving any issues that may arise. If there is any further information they can provide, we are more than willing to conduct additional research to avoid any such misunderstanding. We want to assure all clients and potential clients that our practices prioritize transparent communication, consistent follow-up, and a commitment to results in tax resolution matters.

      Thank you again for your attention to this matter. We are here to help.

    Pacific Tax Solutions LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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