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Business Profile

Tool Holders

Toughbuilt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Holders.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to get my hammer replaced and sent us pics and warranted it on ur website and ************************* (Toughbuilt Industries) said she wont warranty it and its not right the tool is chipped and stuff likes missing metal and she wont replace it

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Improper denial of limited lifetime warranty. Link to warranty: ********************************************************** Bought TB-KP-G201 kneepads on Amazon based on advertised claims of superior manufacturing practices, durability, and their limited lifetime warranty. I have had several pairs, and straps start failing (stretching/tearing) after 1 month, with product become unusable after 6-8 months. Sewing/material strength of the strap is a known defect widely commented on in Amazon reviews by people who have used these more than a couple of months.I have previously had these replaced under warranty. However, the latest claim was improperly denied citing normal wear and tear, despite the issue being identical to previous claims that were not deemed wear and tear. If a product starts failing too early relative to other brands and/or what is implied in advertising, that is not ordinary. There is also nothing written in the warranty that would limit the number of replacements even if the initial defect persists. Company makes advertising claims that include RESISTANT AND DURABLE... save time and money on having to constantly buy replacements. This is an express warranty under the ************************* Act. Further, a well constructed knee pads should last at least 1-2 years. Thus, a reasonable consumer would not expect an item covered by a limited lifetime warranty and advertised as above to have a functional lifespan of essentially 6 months. If it does, in particular because of a known defect, it must be covered under both the implied warranty of merchantability and the companys express warranties.I would be satisfied with the following resolution: a replacement pair of knee pads along with a written promise to honor any further warranty claims should they be necessary because of this strap defect (or any other non ordinary wear-and-tear defect).

Toughbuilt is NOT a BBB Accredited Business.

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