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Business Profile

Exercise Programs

Valley Fitness Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Problem - Valley Fitness is charging for a cancelled month to month contract account.. Not been to the gym for over 6 months and they are requesting to pay for the 6 month... They send it to collection agency, threatning that they will not cancel the account and it will accumulate and the cost will increase until the non used 6 month is fully paid... - Sign up date - April 2023 - Contract - Month to Month - Paid - April 2023 and May 2023 - Cancellation requested in person at the facility - May 2023 (Was going moving out, so Went to Gym on May 2023 and request to cancel - Rep offered $1 to freeze account instead of cancel, stated NO) - June and July - Took money from Auto pay - Unauthorized - ($150 took from auto pay account) - Called credit card company and they cancelled the card. - No Bills or notice received in mails since May 2023.. - SEP 2023 -Got a collection agency call - SEP 2023 - Contacted Members@valleyfitness and ************************************* stated it cancelled the account already. She stated it was not officially closed in their system, that's why... Explained the situation and request to CANCEL and close the topic... No response from them after one reply.. Thought its closed.. - NOV 2023 - Received calls from collection agency stating fees increased and I need to pay the whole non used 6 months... Contacted ************************************* again with records and conversation traisl... Now she showing her power with threat that she will not cancel the account at all and will keep have it keep increased until I pay till now - Which 6-7 month non-used and if resolution take more time I have to pay more.. - Requested her position, Escalation channel, Owner emails - No details provided instead sticking with her statements.. I would need Confirm cancellation so it wont accumulate more, Refund for the overcharge, Confirm no collection agency calls and its been closed..

Valley Fitness Corp is NOT a BBB Accredited Business.

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