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Business Profile

Subscription Boxes

Eyescream Beauty LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a beauty box subscription I've been a member of for a few months. on 8/3/24 I was charged and sent two boxes when I only get one box per month as I assume most people get. I contacted customer service and was told I had ordered two boxes which I had never done. The subscription is always for ONE box and I've never asked for anything else. I asked to get a return label for the extra box but never got a response. It's now 9/24/24 and after multiple attempts to contact this business both via email and on their Instagram account I still have no response or solution. If you run a business you should be honest and provide good customer service. I've given this business way more time than they deserve to respond and it's about more than just money. They're not an honest business.

  • Initial Complaint

    Date:03/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 2 damaged products in January 2023. I still have the damaged products. I have copies of emails showing them the damaged products and they agreed to replace the products in these emails. It is now March 2023 and I still have not received replacement products which they say they sent. They have not provided any tracking or other proof that this was done. Now they are just not responding to my email inquiries. I would really like to see them keep their word and replace the 2 damaged products as they said they would or refund my money.

    Business Response

    Date: 04/01/2023

    We were able to get in touch with this customer. It seems like the gmail account is not receiving emails correctly. We are having our team look into this, but it seems like the issue was email related. Both a refund and replacement items are being issued. 

Eyescream Beauty LLC is NOT a BBB Accredited Business.

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