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Business Profile

Bottled Water

Water Stop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bottled Water.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The way this water store works is you have an account and you can put money on your account to get the best price per gallon. You must pay in cash they do not ************. Prior to March 2020 we had put $45 on our account. Covid hit and they have not opened back up in almost 3 years now. They have one dispenser outside that accepts cash so you can still fill your water but you do not have the option to use your money you gave them to put on your account. All us customers are asking is that they plan a day to open and refund us OR find a way to allow us to use the money we gave them through the outside dispenser. Its ridiculous at this point.

  • Initial Complaint

    Date:08/23/2022

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business accepted money on customer's pre paid accounts for **********************. They offered a discount rate if you pre-paid. The more you bought, the cheaper the price. This only applies to using the credit inside the store, and not at their curbside coin operated water vending machine. They closed their doors for covid over 2 years ago, and have not re-opened their doors. I have left many messages with my contact information asking for a refund. There has been no response. They even have a letter on the storefront from an employee acknowledging that they owe everyone money, and it will be "worth it" to those who are patient. There are many other Yelp reviews of 1 star sating the same scenario. Some customers pre-paid hundreds of dollars that they are being denied access to.

Water Stop is NOT a BBB Accredited Business.

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