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Business Profile

Pool Service

Lost Dutchman Pools & Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was building a Owner Builder Pool. I was using Lost Dutchman pools & Spas or they also go by Flying Dutchman Pools. They were recommended. I regret now. From the beginning he Knew it was Owner Builder. I was going to used him for the first two parts.Part #1 plans, permits, and Engineering and part #2 Custom excavation. I made the mistake and pay him $2400.00 for the first part. We wanted $6800.00 on the spot for the second part the first days of excavation. When I told him NO, he decided to terminated the first part and just gave me the engineering documents and charge me $1600. He return only $800.00 with no permits and plans. I will be reporting him to the CA contractors **************** I was working with **** which I believed his using Lost Dutchman Pools & Spas license. Be aware. Im still investigating before I reported him with his insurance company:***************************** (THE)305 ***************************************************************** ************** Last time I spoke to **** was on May 2022, I told him I was going to report him and he told me bring it on.Dont use him and if you do make sure you only pay 10% to begin the work.

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