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Business Profile

Rodent Control

Alto Pest Control Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rodent Control.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Alta Pest Control due to ineffective service and their refusal to release me from a yearly contract despite the failure of that service.On May 20, 2025, Alta Pest Control treated my yard for mosquitoes in preparation for a planned outdoor event at my home on May 24. I had explicitly scheduled this treatment to ensure my guests would not be bothered by mosquitoes during the gathering. Despite the recent fogging, multiple guests complained about mosquito bites during the event. It was clear that the treatment was ineffective.I signed a yearly contract with Alta based on the assurance of professional and effective mosquito control. However, the results were unsatisfactory at a critical time. When I brought my concerns to the company, I was informed that canceling the contract would result in an early termination fee, even though their service failed to meet basic expectations.I believe it is unfair to hold a customer to a contract when the company has not delivered on its promises. I have attempted to resolve this matter directly with Alta Pest Control, but I am now seeking assistance through the BBB to be released from the contract without penalty.I am requesting that Alta Pest Control:Cancel my contract without applying a cancellation fee.Acknowledge the failure of their service and take responsibility for it.

Alto Pest Control Inc is NOT a BBB Accredited Business.

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