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Business Profile

Security Guards

Guardsmen Protective Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lack of service. I purchased a King ******* sectional from Steinhafels ******** on 5/9/2019. Along with the furniture, I purchased an extended warranty. With Guardsman. Approximately a month later, sinking seats were noticed. A claim was submitted. After repeated phone calls and weeks later, the returned my call. This was during the pandemic. Instead of sending out a repair person, they sent me a replacement foam. Their expectations were for me to install the foam. Now years later, I submitted another claim in January 2024. the same problem now on four seat. I have called repeatedly, only to receive the same rehearst answer" claims are answered in the order, they are received". I am well aware my policy ends on May of this year. Guardsman # ************ contract #******* under *********************** *************************************** My phone for the order #************

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am going to attach a word document to explain issue Im having with Guardsmen. This field can not hold what I wanted to share. *************************** ************

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint because I purchased two chairs for my upstairs along with a sofa and I purchased the warranty in which I enclosed and the company did not honor their warranty because they said I use it for commercial business. I explained where the chair had only been sat in about 5 times since 2019. They are going to say it doesnt cover commercial, the furniture is in my home. They want to make up excuses not to do whats right and that is not okay. If they dont pay refund my money for the warranty because I can use that towards repair or purchase another chair. In addition, the customer service is horrible, you can not speak to a live person because they are to busy. It took 1 hour and 13 minutes to speak to a representative that could not answer any questions about my claim then approximately 20 plus days later I get an email denying the claim because the furniture was used in a commercial setting. Unbelievable, I uploaded the picture and make a video of my upstairs and that was the response. It was nothing I did on my part because if that were the case why isnt the spring in the identical chair not messing up.

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased the **************** Armless Recliner from ********* and the Guardsman warranty Gold Plan on 10/16/2021 (0-1011-0016). The furniture was delivered on 5/7/2022. The recliner stopped working on 5/6/2023 and a claim was filed on with Guardsman on 5/23/2023 / Claim # ********. A technician was sent, from a subsidiary company called Restauro, to look at the couch on 6/21/2023. On 6/21/2023 the technician took 8 photos for Guardsmen and informed them that the couch required a new switch. It has now been an additional 47 days since Restauro submitted the claim to Guardsman. I have called Guardsman multiple times and have been placed on hold for as long as 73 minutes before having a representative answer the phone and send me to another department. Today I was placed on hold for 42 minutes by the Guardsmen ********************* and my call was not answered. However, after 42 minutes the phone call was disconnected by Guardsman. We paid $299.00 for the Guardsman Gold Plan Warranty (0-1011-0016) on 10/16/2023 and we would like a full refund since the service we paid for is not being completed. I would also like to inform other consumers about this warranty company. The customer service is non existent and I do feel that this company is running a scam by selling fraudulent warranties.

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have filed two reports on my couch that I have 5 year warranty on and they are refusing to honor the warranty that I have paid on to ************ fixed.

Guardsmen Protective Services is NOT a BBB Accredited Business.

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