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Business Profile

Bathtub Refinishing

Protub Refinish, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    JANUARY 16, ****. THE *** WAS TO REPAIR A CRACKED KITCHEN SINK. ORIGINAL REPAIR WAS DONE ****-23. *** WAS DONE, AND WAS DONE WELL, WITH A MINOR FLAW WHICH WAS CORRECTED A FEW DAYS LATER IN 15 MINUTES. HOWEVER THE CRACK APPEARED AGAIN IN JANUARY 2023. TOOK TWO WEEKS TO GET THEM OUT TO FIX IT ON THE 16TH. WHEN FINISHED THE SINK WAS NOT SMOOTH AND LOOKED WRINKLED, BUT WE WAITED THE 24 HOURS RECOMMENDED TO MAKE SURE EVERYTHING WAS GOOD. THE SINK FEELS AND LOOKS LIKE DRIED ALIGATOR SKIN. TRIED FOR TWO WEEKS TO GET THEM TO COME FIX IT. ***** SAID THEY WOULD NOT COME OUT THEY ONLY GUARANTEE TO FIX CRACK, NOT SMOOTHNESS. ASKED TO HAVE ******, THE ACTUAL REPAIR MAN, TO CALL ME ON THE ****** HAVE HAD NO CONTACT SINCE. WE WANT THE SINK FIXED TO THE ORIGINAL WAY THE REPAIR WAS DONE THE FIRST TIME **** 23 WHICH WAS SMOOTH AND CLEAR.

    Business Response

    Date: 02/14/2024

    We did contact our client *********** there was a miscommunication on our end the repair was made and resolved 

    thank you 

     

    Customer Answer

    Date: 02/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Protub Refinish, Inc. is BBB Accredited.

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