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Business Profile

Express Shipping Services

The UPS Store #6490

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is about the *** store i believe the address is *************************************. I have a subscription with Amazon and it was supposed to be delivered by *** they are saying it required a signature but every time they went i was at work. I called *** about this order and how i can pick it up but they wanted to charge me to pick it up or to change the delivery date and time. I called Amazon to remove the signature requirement but they said there was no signature requirement that *** added that on their own. The final attempt i spoke with the delivery man through my ring door ****. He said to call *** that it would be available to pick it up. So i did and the automated recording stated after final attempt it would be help for 5 days before getting returned to sender. Once speaking to a representative they assured me it would be held and i could pick it up and she gave me the address of the location to put. I got home a little after 7pm and i entered the notice number to get it resent and it stated it was already returned to sender. So i call *** again and they tell me there is nothing they can do. This is very frustrating and unacceptable. The automated recording needs to be changed and the *** representatives need better training to all be on the same page and not give customers false information telling me this package would be held when it was not held. This shows unprofessionalism on *** part.

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** refuses to take fiscal responsibility for delivering a package on December 15th, 2022 - a whole 3-4 months AFTER it was shipped to me on September 6th, 2022. I have been calling SEVERAL times to the complaint office only for them to tell me that even though THEY messed up, I should PAY MORE MONEY TO THEM to have it rerouted to where I am currently located in *******. The tracking number is : 1ZA24R780358383751

The UPS Store #6490 is NOT a BBB Accredited Business.

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