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Business Profile

Pilates

Club Pilates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently signed up for a three-month membership at this Club Pilates location. The first month went great and I was able to find classes that fit my schedule. However, during the second month I was unable to find classes that were available on the weekend or after work (I get out at 5 pm.). After a couple of weeks of trying to find a class to take, I went to the manager and asked for a refund. She said that was impossible. When I explained that I had paid for the membership with the expectation that I would find classes that fit my schedule, she still would not ***** me the refund. I would like for Club Pilates to change its policies and treat its clients with basic respect.

    Business Response

    Date: 05/17/2024

    Member, *******, enrolled, agreed, signed and entered into a 3-month agreement at Club Pilates ****************** on 01/14/24. On 03/17/24, ******* came into the studio demanding her membership be cancelled and to be refunded. She had explained she was unable to find classes that fit her schedule. Our class schedule has not changed since ******* had enrolled and I had informed ******* that the classes she was trying to take were either the same day or the next day and at our most popular times. I had explained to ******* the benefits of booking in advance and trying to help resolve her issues with booking classes. She would not accept any of my attempts to resolve her issues with booking and still demanded to have her membership cancelled and refunded. I informed ******* her options to cancel and that she signed into a 3-month agreement that needs to either be completed or pay an early termination fee. ******* refused to come to a resolution and disputed her charges with her bank.

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