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Business Profile

Appliance Sales

Cristo Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 2023 they came out to look at my dishwasher charged me $75 since its covered under warranty they said ! Then they said its not covered ! they ordered 2 parts against my warranty and first said ** sent the wrong part now the second part is broken. I SPOKE to ** they ordered two different parts on my behalf The manager told me he tells the dispatcher what to say to the customers, he accused me of being hostile when I questioned the next steps he says he doesnt want to do business with me . Called me to say he refunded me $75 and wasnt charging for anything. I wasnt refunded FYI and he kept the parts from ** against my warranty, that now voids my warranty until I called ** ! The parts are covered hes been reported for fraud against ** . Hes rude unprofessional and a fraudulent business! Im not the first person to complain.STAY AWAY HE VOIDS YOUR WARRANTY BLAMES YOU LIES AND TAKES ADVANTAGE OF THIS COMMUNITY! BEWARE

    Business Response

    Date: 11/09/2023

    We were told by ** customer service, the part wasnt covered. 

    We did receive 2 parts from them because the customer service representative made a mistake on sending them.

    We returned the parts and didnt bill the homeowner any money.

    Since there was a misunderstanding in what was covered.

    We done nothing wrong, we reimbursed the homeowner and apologized for any misunderstanding and mistake on our part.

    We did nothing wrong and cheated no one.

    We were told by the father. The daughter has had an issue of not getting her ways with more than once. And always files complaints. 

    Again, we didnt defraud anyone and reimbursed all monies.

     

Cristo Appliance is NOT a BBB Accredited Business.

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