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Business Profile

Auto Repairs

A To Z Smog Test Only

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been doing business w/this co for years, went in on 10-18-22 to get this years smog test. I was told the machine was broken for older cars. ************************ I requested owner to call me when it was fixed stressing the need to be done due to dmv renewal date. I paid for the renewal but can't complete it till smog test. Days have gone by with no fix to the machine. Everytime I call I'm told the part is not here or the mechanic is not here to fix it. Others are getting smog checks there but I can't? Would it be because I'm black? There is no reason to treat me like this. I'm a human and my money is as good as the next persons. I feel that this man discriminated me but not others. On 10-24 I had my wife to call ******************* and she was told yes everything is working, I called 15 min's later to check telling them my name and was told again not working for older cars, but it would work for my wifes? Who's to say he won't do this to ********************** The ***** woman who was in front of me in line to get smog checked got hers done. I saw the part that they're claiming is not working doing it's job. If this goes thru, I'd like this to be on his permanent record. This is just disturbing, as I've been doing business w/them for years. He tells me, the man came in and didn't have right parts. How do they not have the right parts when they've been doing business w/that co for years? There's something really wrong here. God bless and may the right decision be made. Thank-you

A To Z Smog Test Only is NOT a BBB Accredited Business.

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