We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Scooter

Solar Scooters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Scooter.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Accidentally purchased this scooter on October 14, I contacted customer service to cancel my purchase immediately after purchasing. They told me they would be able to cancel it but there would be a 8% fee from the amount of money that the purchase was, which was 1170, and the fee was 93$. This purchase wasnt even in the system to be looked at and to be preparing to ship. I told them how I didnt understand why there had to be such a fee when I tried cancelling less then 1 minute after accidentally purchasing, when no work has even been done from there part, to be charging that much. Looking at other companys, no company has such a fee to just simply cancel an order before being shipped.

  • Initial Complaint

    Date:04/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 Solar Scooters over a month ago. Both said on the ***** website that they required a signature when delivered. Both said delivered but nothing was ever delivered. We do have a Ring camera and nothing was attempted to be delivered. Solar scooters said give them a couple of days to figure it out. They have not contacted us and we return our they are saying is responsible and there is nothing that they are going to do. I believe this company is a scam and its not legit and now my family is out $5000.

    Business Response

    Date: 12/04/2024

    Dear BBB

    This order has been delivered with a trackable service. 

    The customer bought two products both which were delivered with a signed delivery at different times. The customer stated both were not delivered, even though we have proof which shows they were delivered.

    We have legal proof of this and we won our case once a fraudulent complaint was made to the processor, we hence deem this case closed on the basis is a false fraudulent case.

    kind regards

     

Solar Scooters is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.